Customer Service

(Staff)
PT. Warna Warni Media
IDR 8,000,000 - 10,000,000
Jl. Panglima Sudirman no. 21, Surabaya, Indonesia
Surabaya - Jawa Timur - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Welcome guests and customers warmly and provide excellent service experiences. Handle inquiries, requests, and complaints in a professional manner. Provide accurate information about services, products, or company facilities. Manage reservations, booking confirmations, and other customer-related needs. Respond to phone calls, emails, and chat messages promptly and politely. Conduct follow-ups to ensure customer satisfaction. Prepare daily/weekly reports on customer interactions. Collaborate with the operations team to ensure smooth service delivery. Maintain service standards according to company SOP. Support company events, promotions, or hospitality activities when required. Provide feedback and suggestions to management regarding customer needs. Ensure confidentiality of customer data and company information.
REQUIREMENT

Bachelor’s degree in Hospitality, Tourism, Communication, or related fields. Minimum 1 year of experience in Customer Service / Hospitality (Hotel, Travel, F&B, Event, etc.) preferred. Fluent in English (both spoken and written). Proficiency in other foreign languages is a plus. Excellent communication and interpersonal skills. Well-groomed, professional appearance, with a positive attitude. Ability to work under pressure and provide effective solutions. Patient, detail-oriented, friendly, and empathetic toward customers. Proficient in using computers, email, and digital communication tools. Flexible to work in shifts, weekends, or public holidays when required. Strong ability to multitask and manage time effectively. Able to work independently and as part of a team. Customer-oriented with a strong focus on service excellence.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Pusat

GAMBARAN PERUSAHAAN

-

http://www.warnawarni.co.id/

100-250

Formal

Indonesian

Periklanan/Penerbitan

0315353319

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Panglima Sudirman no. 21, Surabaya, Indonesia