Executive - Technical Support

(Staff)
Scicom (MSC) Berhad
MYR 2,800 - 3,000
25th Floor, Menara TA One, 22, Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. Escalate intricate issues or complaints to higher-level support or supervisors as needed. Develop and retain a profound understanding of the company's products, services, and policies. Aid customers in product usage and troubleshoot any related issues. Accurately document customer interactions in the company's database or CRM system. Uphold high-quality service standards to ensure and enhance customer satisfaction.
REQUIREMENT

Minimum Degree in IT or any related field (hardware). Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage. Working experience in any technical related fields is an added advantage. Excellent command of spoken and written Bahasa Malaysia & English. Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply. Possess initiative, able to work independently and as a team. Ability to work in a challenging environment. Contact Centre Operating Days : 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday). You may require to work on Public Holiday based on operation requirements. This position is open to locals only. Office at Menara TA One, Kuala Lumpur.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

http://www.scicom-intl.com/

250-500

Formal

English

Manajemen Sumber Daya Manusia

60321621088

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 25th Floor, Menara TA One, 22, Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia