Agent Call Center (Ticketing)

(Staff)
PT. Transcosmos Indonesia
IDR 5,400,000 - 5,500,000
RDTX Tower Lantai 7, Jalan Professor Doktor Satrio Kav.E4 No.6, Setiabudi, Kuningan Timur, RT.5/RW.2, Kuningan Tim., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Answer and respond to incoming calls from customers in a professional and courteous manner Assist customers with booking, modifying, and cancelling tickets Handle customer complaints and inquiries in a timely and effective manner Maintain accurate records of all customer interactions and transactions Identify and escalate any complex or sensitive issues to the appropriate team members
REQUIREMENT

Previous experience working in a customer service or call centre environment, preferably in a ticketing or related industry Strong communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner Excellent problem-solving and decision-making skills, with the ability to think quickly and provide effective solutions Familiarity with call centre software and database management systems Proficiency in English and Bahasa Indonesia, both written and verbal A demonstrated commitment to providing exceptional customer service

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

http://www.trans-cosmos.co.id/

250-500

Formal

Indonesian

Servis

02129652345

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FOTO PERUSAHAAN

Lokasi Perusahaan RDTX Tower Lantai 7, Jalan Professor Doktor Satrio Kav.E4 No.6, Setiabudi, Kuningan Timur, RT.5/RW.2, Kuningan Tim., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950