System Support Engineer

(Staff)
PERSOLKELLY Pte Ltd
SGD 3,200 - 4,500
6 Battery Road, #29-04, Singapore 049909
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide remote and desk-side support for end users, ensuring timely resolution of incidents and service requests. Perform preventive maintenance and system pre-checks to minimize disruptions. Act as the primary owner of assigned support cases, ensuring accurate prioritization and escalation when necessary. Communicate effectively with users during operational disturbances and provide clear guidance. Contribute to knowledge management by documenting known issues and workarounds. Support 2nd and 3rd line teams in problem identification and resolution. Ensure compliance with information security policies and procedures.
REQUIREMENT

Proven experience in IT support or a similar role. Strong problem-solving skills and customer service orientation. Familiarity with ITSM tools and knowledge management systems. Understanding of ITIL processes and security best practices. Experience working in a global IT environment. Ability to work independently and in a team. Strong communication and documentation skills.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://www.persolkelly.com/

250-500

English

Manajemen Sumber Daya Manusia

6567093388

-

FOTO PERUSAHAAN

Lokasi Perusahaan 6 Battery Road, #29-04, Singapore 049909