Kuala Lumpur Suite 19.02, Level 19 Centrepoint South Mid Valley City Lingkaran Syed Putra 59200 Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
DESKRIPSI PEKERJAAN
Service Desk
Respond to email regards to change & incident for customers seeking assistance within stipulated SLA
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
Escalate / Route emails for approval; obtain approval on timely manner.
Become familiar with helpdesk policies; determination tables and services
Correctly assigning of ticket to the responsible team; and chase for ticket closures upon implementation.
Provide daily, weekly and monthly performance reports to support team, clients and management.
Monitoring the Solar wind system and report any abnormalities immediately
Monitoring Nexmo SMS balance
Customer Service
Creating Performance Report
Generating weekly reports on timely manner - ACS reports, other reports
Conduct half yearly Customer Sat Survey
Prepare Service Review material
Procurement
Release payment request for recurring billing for monthly, quarterly & yearly basis from receipt of GRN.
Generate Shopping Card - Purchase Request
Generate Purchase Order (PO) for customers.
REQUIREMENT
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
LOKASI KERJA
Alamat
Kuala Lumpur
GAMBARAN PERUSAHAAN
Servis
60320845418
monday - friday
-