PT Astra Graphia Information Technology ANZ Tower, 22nd Floor Jl. Jend. Sudirman Kav. 33A Jakarta 10220, Indonesia
Jakarta - Jakarta - Indonesia
Jakarta - Jakarta - Indonesia
DESKRIPSI PEKERJAAN
1. Provide first-line technical support to internal and external users (if applicable) via phone, email, or in person.
2. Diagnose and troubleshoot hardware, software, and network problems.
3. Resolve common issues independently using established protocols and knowledge base resources.
4. Escalate complex or unresolved issues to senior technicians or other relevant teams.
5. Document support interactions and solutions for future reference.
6. Maintain and update knowledge base articles with new information and solutions.
7. Train and onboard new users on software and equipment.
8. Monitor system performance and identify potential problems.
9. Generate reports on support activity and trends.
10. Ensure adherence to company policies and procedures related to IT security and data privacy
REQUIREMENT
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
LOKASI KERJA
Alamat
Yogyakarta
GAMBARAN PERUSAHAAN
Komputer/TI
0215721177
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