Customer Service

CUSTOMER SERVICE (Staff)
PT. Teleperformance Indonesia
Menara Jamsostek, Jl. Jend. Gatot Subroto No.38, RT.6/RW.1, Kuningan Bar., Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12710
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Manage incoming customer inquiries via call and by email live chat. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.
REQUIREMENT

Proven customer support experience, experience as a client service representative, or fresh graduated welcome to applied. Experience in E-Commerce buyer/seller/creator services Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills in Bahasa Indonesia. Ability to multi-task, prioritize, and manage time effectively. D3 or equivalent; college degree preferred. Proficient in Microsoft Office and CRM software (e.g., Salesforce). Ability to work in a team environment.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Yogyakarta

GAMBARAN PERUSAHAAN

-

http://www.teleperformance.com/

250-500

Formal

Indonesian

Telekomunikasi

622125508111

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Menara Jamsostek, Jl. Jend. Gatot Subroto No.38, RT.6/RW.1, Kuningan Bar., Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12710