Principal Duties and Responsibilities 1. System Support & Troubleshooting Provide first-level support to end users for Business Application/Systems. Identify, analyze, and troubleshoot system issues with end users and escalate to programmers when necessary. Work closely with Business Solution Division to resolve technical or application-related issues. 2. Reporting & Data Analysis Extract reports from the application/system based on user requests. Collaborate with users to understand reporting requirements and formatting needs. Ensure data accuracy and provide insights where needed. 3. Business Administration & Budget Tracking Assist in tracking and managing IS or project-related budgets. Prepare cost analysis reports for software, licensing, and IS expenses. Support purchase requests and approvals for IS-related items. Maintain and organize financial and administrative records for IS projects. 4. Application Customization & Project Support Assist in Business Application or system and other application-related projects. Coordinate with stakeholders to ensure projects align with business goals. 5. Documentation & ROP Management Prepare user guides, ROPs (Right Operation Procedure), and process documentation for end users. Regularly review and update ROPs, incorporating new settings or practices when required. Maintain administrative documentation related to IS projects, ISO27001 standard and support activities. 6. Other Responsibilities Undertake ad hoc tasks as assigned by management.

Kuala Selangor