IT Staff PT. Metrodata electronics, Tbk Jakarta (Jakarta)

Improve SLA achievement of the services provided Manage, maintain and repair all problems related to technology experienced by users, both hardware, software and applications used (For IT assets around 22,000) while the number of core applications is > 10 Collaboration with all parties to build awareness of the use of data-related technology, virus attacks, application use etc Collaboration with all parties in the process of analyzing obstacles or problems to get to the causes Ensuring that all devices (hard and software) and applications used meet the standards set by the head office Installing, setting and configuring technology devices in locations including the application of new technology Report all possibilities that will be potentially dangerous in the use of technology Willing to Work on Saturdays Placement in Jakarta

sekitar 4 bulan lalu

IT Staff PT. Royal Sutan Agung Jakarta Timur (Jakarta)

Collaborating with departments to identify end-user requirements and specifications - Designing algorithms and flowcharts to create new programs/web based application and systems - Producing efficient and elegant code based on requirements - Testing and deploying programs and applications - Troubleshooting, debugging, maintaining, and improving existing systems - Compiling and assessing user feedback to improve software performance - Observing user feedback to recommend improvements to existing software systems

sekitar 5 bulan lalu

It Staff Business eCloud Indonesia Information Technology Jakarta Pusat (Jakarta)

Ensure all services are delivered according to specific standards and expectations. Ensuring compliance with service management governance standards and policies in the areas of IT application, development, and maintenance. Engaging and driving major incident topics to successful closure within the given SLA while maintaining effective communication channels with customer and relevant stakeholders in timely manner. Also ensuring a post review is conducted via problem management to avoid recurrences. Monitoring, evaluating, and addressing service delivery performance. Recommending service improvements. Providing accurate and regular reports to the management on performance of the service delivery Facilitating communications to the business (e.g. Incident alerts, change freezes etc.). Contributing to business-oriented IT service catalogue for their applications including links to business processes, service levels, and request management for IT services. Develop, implement, and maintain quality assurance protocols. Monitoring critical application governance, reporting on service level performance, and generating improvement actions where necessary. Understand the business needs, priorities, and opportunities. Manage key internal and external stakeholder relationships across the organization to achieve engagement to change and provide technical leadership in the design and development of new IT solutions. Managing customer satisfaction, service improvement programs, and escalation and complaint management. Identify customer service improvements and opportunities. Establish and maintain a positive customer impression and relationship. Proactively identify, mitigate, and track recurring customer service issues.

sekitar 5 bulan lalu

IT Staff PT. Michael Page Internasional Indonesia Jakarta Selatan (Jakarta)

Plan and execute, good combination to develop this business Conduct product training and demonstration activities for Partner and End-User Analyse competitor and create value propositions to provide sales bargaining points Build relationship with strategic partner and customer Communicate with executive management level Proactively suggest required changes/plans to exceed the respective target.

sekitar 5 bulan lalu

IT Staff PT. Adi Data Informatika Jakarta Pusat (Jakarta)

Memberikan rekomendasi perbaikan dan peningkatan maturitas terhadap operasional security yang berjalan, Menyusun laporan rutin mingguan, bulanan, 3 (tiga) bulanan dan laporan lain yang diperlukan, Melakukan supervisi dan Pengelolaan resource dalam pelaksanaan kegiatan monitoring SOC

sekitar 5 bulan lalu

IT Staff PT. Asuransi Raksa Pratikara Jakarta Pusat (Jakarta)

sekitar 5 bulan lalu

It Staff PT. Faasri Utama Sakti Medan (Sumatera Utara)

Identifying hardware and software solutions Troubleshooting technical issues Diagnosing and repairing faults Resolving network issues Installing and configuring hardware and software Speaking to customers to quickly get to the root of their problem Providing timely and accurate customer feedback Talking customers through a series of actions to resolve a problem

sekitar 4 bulan lalu

IT Staff Geniebook Surabaya (Jawa Timur)

Assist clients or employees to analyze, troubleshoot and diagnose technical problems both hardware and network. Actively update, maintain and monitor all aspects of computer usage and troubleshooting. Act as the initial point of contact for all computers and systems from clients or other employees. Maintain a working log detailing all required system updates, as well as the date of completion. Complete detailed reports listing requests for technical assistance and steps taken to resolve them. Coordinate and report all the technical problems from client or employees to developer team.

sekitar 4 bulan lalu

IT Staff PT. Agung Automall Jakarta Pusat (Jakarta)

Mendokumentasikan perubahan yang terjadi pada Sistem dan melakukan update manual book Membuat Mom meeting

sekitar 4 bulan lalu

IT Staff PT. Asuransi Umum Bumiputera Muda 1967 Jakarta Selatan (Jakarta)

sekitar 5 bulan lalu