DESKRIPSI PEKERJAAN
Customer Service
Handle inbound and outbound customer and third party calls in a timely and professional manner
Respond to customer emails and chat inquiries efficiently
Provide accurate information about hearing aid products, services, and policies
Resolve customer issues and complaints with a focus on first-call resolution
Documentation
Accurately document customer interactions and transactions in the CRM system
Quality Assurance
Adhere to company quality standards and protocols during all customer interactions
Participate in regular quality assurance evaluations and feedback sessions
Implement feedback and recommendations from quality assurance reviews to improve performance
Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs)
Customer Retention
Proactively engage with customers to ensure long-term satisfaction
Identify at-risk customers and implement retention strategies
Handle customer inquiries related to account cancellations and provide alternatives to retain business
Team Collaboration
Collaborate with team members to achieve common goals
Share best practices and strategies for improving customer service
Participate in team meetings and contribute to a positive team environment
REQUIREMENT
2 to 3 years proven experience in a customer service or call center role
High school diploma or equivalent
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage time effectively
Proficiency in CRM software and customer service tools
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification SMA/SMK
- Min Experience Staff
