To communicate with internal staff and external suppliers and contractors to support the functional organizational needs. Provide telephone and remote support for employees needing help with technical issues Provide information or guidance notes to employees to ensure best practice use of existing technologies and systems. To record communications with staff, suppliers and colleagues on a helpdesk system to provide continuity of support to users and to facilitate escalation of calls to colleagues or external suppliers Work closely with colleagues to ensure swift resolution of employee support issues Perform software configuration and hardware configuration repairs. Implement new information systems or deploy replacement or new technologies for specific departments Manage Asset Management system by recording and keeping up - to date information on all IT assets. Maintain and support all IT hardware in the organization. Escalate issues to colleagues or third party suppliers where appropriate. Monitor server activity, network activity, security activity, backup activity and disk usage to ensure continuity of service to users; to engage in preventative maintenance or works and to escalate to colleagues or your manager’s issues of importance. Implement security measures to safeguard information in IT systems against unauthorized modification, destruction, or disclosure through the regular daily monitoring of Anti-virus and Anti-spam software Manage complex tasks across the organization related to technology upgrades or replacement Working outside of normal working hours will be required. Officers are expected to provide on-call cover overnight and at weekends on a rota basis to ensure continuity of business operations.

Jakarta