Customer Support Advisor

(Staff)
IntouchCX
MYR 4,500 - 5,500
Unit 39-02 (East Wing, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

1) Resolve customer issues related to purchase, orders, shipping, set up, connectivity, and warranties with precision. 2) Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues. 3) Deliver premium customer service through chat, email, and phone channels. 4) Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations. 5) Anticipate and address potential issues, preventing disruptions before they impact the customer experience. 6) Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives. 7) Maintain up-to-date knowledge of our clients’ products and services to effectively assist customers. 8) Contribute to the creation and updating of knowledge base articles for internal and customer reference. 9) Demonstrate empathy and active listening skills during customer interactions. 10) Communicate complex concepts in a clear and understandable manner. 11) Adhere to established quality standards in all customer interactions. 12) Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
REQUIREMENT

1) Minimum 3 year Customer Service experience in any field or 1 year in BPO/Contact Centre environment. 2) Experienced in live interactions i e. chats, phone and/or email channels 3) Excellent English written and verbal communication skills equivalent to C1 or C2 level. 4) Candidates must also be flexible working in US and or European shifts. 5) High school diploma or equivalent required or equivalent. 6) Must successfully pass a background check Critical Skills : 1) Outstanding written and oral communication skills in English with ability to navigate through multiple PC programs. 2) Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations. 3) Experience in supporting and troubleshooting tier 1 technical queries 4) Have a growth, curious mindset, and ability to adapt to changing policies and guidelines. 5) Ability to work independently and collaboratively in a fast-paced environment. 6) Proficient in troubleshooting orders, shipping, connectivity, and operational issues. 7) Experience in supporting US and or European customers is an advantage. 8) Demonstrate ability to handle challenging customer interactions with professionalism

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

http://www.intouchcx.com/

Komputer/TI

0

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FOTO PERUSAHAAN

Lokasi Perusahaan Unit 39-02 (East Wing, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia