DESKRIPSI PEKERJAAN
• Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting
• Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes
• Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms
• Handle user requests and incidents through email communication, ensuring proper tracking and timely updates
• Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies
• Process administrative paperwork for IT equipment deployment, replacement, and disposal
• Generate regular reports on support metrics and incident resolution status
REQUIREMENT
• Min 1 yr experience in desktop troubleshooting
• Strong technical knowledge of Windows operating systems and Microsoft Office suite
• Experience with IT service management tools and ticketing systems
• Excellent documentation and administrative skills
• Ability to work independently and follow established procedures
• Basic understanding of IT security practices and compliance requirements
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
