DESKRIPSI PEKERJAAN
1. Support Priority 1 issues (All Outages, Network,power,telecom) - Top Priority process/TS should be followed
2. Support regular issues:
Account creation in PCC, Sigmacare, PC log in, Email, Citrix, Office 365
Configure or set up Outlook, webmail, mobile, email forwarding etc,
Account termination, password reset, local account creation
Any issues about OS, Outlook, Word, Excel, Adobe or any application installed on company issued laptop/mobile device
Printer issues, wired, network, fax, fax to email, efax, Add new printers
Citrix issues, PCC kiosks, Hardware TS, wireless network issues
3. Some issues that can be escalated, unresolved after exhausting all necessary TS, Open DNS, installation of 3rd party application, orders, return waybill, issues needing onsite tech or any HW replacement, MFA, Confirmed Virus Infection
4. Complete all assigned tickets (for TMs on US Business Hours). Answer and grab all the tickets in the system
5. Accurate call log and time entries on the ConnectWise ticketing system.
REQUIREMENT
1) With at least 2 year experience as an IT Service Desk Specialist in an international company
2) Has excellent command in English for both Written and Verbal
3) Has worked on IT concerns from hardware, software and some network related issues
4) A graduate of BS IT
5) Can work with less supervision
6) Willing to work in a shifting schedule including weekends
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
