IT Support Executive (Junior level)

(Staff)
Alphaeus Pte Ltd
SGD 2,500 - 3,000
8 Eu Tong Sen Street, #19-98/99 The Central, Singapore 059818
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

· Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. · Perform imaging/re-imaging · Perform asset inventories · Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) · Updates Incident records · Creates and updates work instructions (where necessary) · Document standards and procedures (where necessary)
REQUIREMENT

· Min. ITE/Diploma graduate with 1 year experience in desktop support · Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 · Clear Spoken & Written English. · possess at least one (1) of the following certifications or their equivalent: o CompTIA A+; o CompTIA Security+; o CompTIA Network+; o Microsoft Certified: Windows Client; and o Microsoft Certified: Managing Modern Desktops. · Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages · Demonstrate knowledge in the support of workstations, and related components · Good verbal and written communication skills · Good coordination skills · Ability to prioritize effectively and work with a sense of urgency · Effectively communicates with teammates and managers

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

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https://www.alphaeus.com.sg/

Komputer/TI

6569311888

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FOTO PERUSAHAAN

Lokasi Perusahaan 8 Eu Tong Sen Street, #19-98/99 The Central, Singapore 059818