Systems Engineer

IT/COMPUTER - NETWORK/SYSTEM/DATABASE ADMIN (Staff)
Antlabs Pte. Ltd.
17, Jalan Bukit Meldrum, Tanjung Puteri, 80300 Johor Bahru, Johor, Malaysia
Johor Bahru - Johor - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Project Support. Responsible as Principal Engineer for assigned solution projects Understanding of scope environment of existing project support & manage customers Troubleshoot and recover customer services within SLA (onsite/remote) Require traveling to customer sites when needed Provide necessary technical training for new staff, L1 or customer (when needed) Take over upcoming new projects from Solution Team, understand technical solutions and provide support Product Support. Perform technical escalation point for Service Desk (L1) Able to perform troubleshooting and identify the abnormality (Cloud platform and gateway products) Troubleshoot and recover customer services within SLA Analyse customer report issues, timely escalate issues to Technology Team and work for solution(s) Prepare and accurately execute (remote/onsite) MOP (Method of Procedure) and verify services Timely share available new updates for relevant solutions to customers and schedule patch update Maintain solution projects detailed database and update accordingly Maintain OPS, NMS and perform basic operations Perform weekly rotational on-call standby duties
REQUIREMENT

Have at least 3 years’ experience working with Linux OS (Centos) Be comfortable in handling critical customers solution projects Skill Set Working knowledge and understanding of basic protocols (TCP/IP, DNS, HTTP, DHCP, RADIUS, SMTP, SNMP) Good hands-on working experience in - Database (MySQL, MariaDB) Clustering/HA (Pacemaker, Heartbeat, DRBD) Web services - Apache/Nginx Troubleshooting skills to analyse and isolate technical issues Technical explanation and incident management skills. Experience in technical support operation for external customers solution projects and ensure customer service within SLA Experience in server-grade hardware maintenance Experience in deploying and maintaining Cloud-based solutions (preferred experience in AWS) Experience in virtualization platform (KVM, VMware, Kubernetes, Docker) Experience in automation (Ansible) Experience in bash scripting Some knowledge of PHP and Perl scripting Some knowledge of using Wireshark would be beneficial Good understanding on basic networking, Wireless technology and authentication (EAPSIM, EAP-PEAP,802.1x) Experience in ELK, Speedtest application Personality Good work ethics Self-starter Innovative Must be able to work as a team

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://www.antlabs.com/

20-50

Casual(T-shirt)

English

Konsultan

6568586789

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 17, Jalan Bukit Meldrum, Tanjung Puteri, 80300 Johor Bahru, Johor, Malaysia