100D Pasir Panjang Road #03-01, Meissa, Singapura 118520
Singapore - Singapore - Singapore
Singapore - Singapore - Singapore
DESKRIPSI PEKERJAAN
Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
Security event monitoring
Server and network availability and performance monitoring
Password reset and unlock
Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure
REQUIREMENT
High school diploma or equivalent Experience / Knowledge in IT support will be a Major plus 12 hours rotating shift
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
LOKASI KERJA
Alamat
Singapore
GAMBARAN PERUSAHAAN
Konsultan
6562732018
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