Service Desk Supervisor

(Supervisor / Coordinator)
ServiceOne Limited
22/F, Yen Sheng Centre, 64 Hoi Yuen Rd, Kwun Tong, Hong Kong
Hong Kong - Hong Kong -
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Effectively resolve Level 1.5 Service Desk technical queries as per the deliverables outlined Provide remote support to local and oversea user when connected by calls, email or chat when users are facing issue with their computer system. Asking relevant questions to resolve typically known problems within required timescales Ensure appropriate documentation of the interaction with the customer in the prescribed format Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely. Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. Ensure that performance parameters are met to meet SLA targets Ability to clearly transfer technical knowledge to knowledge base, colleagues, and the Customers. Maintain technology documentation, work with Vendors and managing team experience Any ad hoc duties assign by the Company from time to time.
REQUIREMENT

Must be able to speak and write fluent Mandarin language as role requires candidate to deal with the clients in China and manage to Mandarin-language team. Sound analytical and problem-solving skills with good communication skills Able to work independently and collaboratively as a team Demonstrates assertiveness, pro-activeness and ability to work in a fast-paced environment Minimum degree is required or minimum 5+ years’ experience in leading Level 1/Level 2 Regional Service Desk Environment Technical knowledge/expertise to support technical related queries and troubleshooting – Hardware and Software (In-House Applications) Experienced in technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office, Network knowledge, etc. Working 8 hours per days – Willingness to work in rotational shifts (1st Shift is 6am), Monday to Sunday, including Public Holiday 5 days per week with shift changes monthly between teams. Self-motivated, with keen attention to detail, and ability to present ideas in user-friendly language Experience working in working in a team-oriented, collaborative environment, with the ability to effectively prioritize and execute tasks in a high-pressure environment

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

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https://www.serviceoneasia.com/

Komputer/TI

85221683811

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FOTO PERUSAHAAN

Lokasi Perusahaan 22/F, Yen Sheng Centre, 64 Hoi Yuen Rd, Kwun Tong, Hong Kong