IT Helpdesk

(Staff)
Emapta
2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Monitor the internal ticketing system and acknowledge requests within defined first response targets Access SaaS environments to provision, deprovision, and modify user access Execute defined runbook steps and escalate unclear or out-of-scope requests Log all actions with detailed notes, links, and supporting evidence in the system of record Meet service level targets for first response and resolution Maintain reliable shift coverage and complete clean handoffs with pending items
REQUIREMENT

At least 1 year of experience in SaaS technical support, IT helpdesk, or customer service supporting U.S. or EU clients Strong English communication skills, both written and verbal Familiarity with modern SaaS tools such as Google Workspace, Slack, CRMs, and Jira Experience managing user access for SaaS applications including Figma, Miro, Salesforce, and Slack Strong attention to detail with disciplined process execution Reliable time management and ability to stay productive during low activity periods Proactive and curious in learning new tools and workflows Experience in a U.S. SaaS company is an advantage Hands-on experience with access management workflows is an advantage Familiarity with Okta, Google Workspace, or Entra ID is an advantage Basic understanding of security and compliance practices is an advantage Experience in 24/7 support or rotating shift environment is an advantage

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

https://emapta.com/

250-500

Formal

Tagalog

Konsultan

63285400026

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina