DESKRIPSI PEKERJAAN
IT Helpdesk Support (Infrastructure and Operation)
Duties and Responsibilities:
IT Infrastructure monitoring:
· System Up Time monitoring.
· Monitor servers to ensure optimal performance, security, and reliability.
· Monitor firewalls uptime and traffic to protect the network and systems.
· Manage cloud environments to ensure seamless operation and scalability.
· Collaborate with security team to address vulnerabilities and improve security posture.
· Server/Database backup monitoring.
Operation Support:
· Batch file processing and monitoring.
· EOD Batch run monitoring.
· Card Management System software patch deployment.
· Server and Database backup monitoring.
Documentation and Reporting:
· Maintain accurate documentation of infrastructure configurations, changes.
· Prepare monthly SLA report to clients.
· Incident management to ensure all tickets are follow up with respective parties until it is closed.
· Ad-hoc report extraction.
Client Support Responsibilities
· Serve as the initial point of contact for clients seeking support via Help Desk 24x7 hotline and escalate to second level support engineer.
REQUIREMENT
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
To work on shift rotation.
Knowledge in:
Virtual Machine and cloud portal
Red Hat Linux and Window Operating System
EG monitoring
SecureKi APPM
Unix command
Customer service skills, focused on providing timely response to customer queries and issues in verbal and/or written communication professionally.
Advantages:
Knowledge in Card Management System or Payment system.
Knowledge in SQL and database server such as Oracle, DB2, MySQL, etc.
Experience with IT Service Management (ITSM) platforms, ITIL practices such as incident management, service request fulfilment, change management.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
