IT Support Engineer

(Staff)
Flyin Gorilla | Product Video Production & Photography (Gorilla Media)
8-2, Jalan Medan Putra 4 Medan Putra Business Centre, Bandar Menjalara, 52200 Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals Diagnose and resolve hardware, software, and network issues in a timely manner Support operating systems (Windows/macOS) and common business applications (Microsoft 365, email, collaboration tools) Manage user accounts, access rights, and permissions (Active Directory, Azure AD, or equivalent) Install, configure, and maintain IT equipment and software Log, track, and resolve incidents and service requests using a ticketing system Escalate complex issues to internal teams or external vendors when required Support onboarding and offboarding by setting up and decommissioning user accounts and devices Maintain IT documentation, knowledge base articles, and asset inventory Follow IT policies, security standards, and best practices to ensure data and system security
REQUIREMENT

Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience) 1–3 years of experience in an IT Support or Helpdesk role Strong knowledge of Windows and/or macOS environments Basic understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi) Experience with ticketing systems and remote support tools Good understanding of cybersecurity best practices for end users Experience with cloud platforms (Microsoft 365, Google Workspace, Azure, AWS) Familiarity with device management tools (Intune, JAMF, SCCM, or similar) IT certifications (CompTIA A+, Network+, ITIL Foundation, or equivalent) Experience supporting remote or hybrid work environments

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

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Media

60122136788

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FOTO PERUSAHAAN

Lokasi Perusahaan 8-2, Jalan Medan Putra 4 Medan Putra Business Centre, Bandar Menjalara, 52200 Kuala Lumpur, Malaysia