DESKRIPSI PEKERJAAN
IT Support & Service Delivery
Provide remote Level 1 and Level 2 IT support to small business clients
Triage, respond to, and resolve support requests including:
Password resets
Account setups
Basic troubleshooting
End-user application support
Perform IT administration tasks using documented processes
Maintain clear, professional, and empathetic communication with clients regarding support requests and progress
Systems & Tools Support
Support users with Microsoft 365, Google Workspace, and other business tools, including:
Email, Teams, OneDrive, SharePoint
Device sign-in and MFA setup
Permissions and mailbox management
Assist with setup, configuration, and troubleshooting of:
Devices (remote onboarding and offboarding)
Microsoft 365 and Google Workspace tenants
Domain registration and renewals
DNS changes
Monitoring & Maintenance
Monitor backups, automations, connectivity, alerts, and notifications
Perform service delivery compliance checks and remediation, including:
Test restores
OS and software updates
Installing and reinstalling tools and applications
Documentation & Process Improvement
Create and maintain documentation such as:
IT support procedures
Knowledge base articles
End-user guides
Record work accurately for future reference and billing purposes
Contribute ideas to improve service levels, processes, and solutions
Test solutions and provide feedback and end-user documentation
Stay updated with current IT tools and best practices
REQUIREMENT
1-3 years of experience in a Helpdesk or similar IT support role (preferred but not mandatory)
Technical Skills
Strong working knowledge of Microsoft 365 (business power user or admin level)
Experience supporting devices across multiple platforms
Familiarity with IT administration tasks and troubleshooting
Microsoft certifications are a plus but not required
Soft Skills & Personal Qualities
Fluent in written and spoken English
Patient, empathetic, and customer-focused
Strong people skills with the ability to explain technical concepts clearly to non-technical users
Takes ownership of issues and works collaboratively to resolve them
Uses initiative while knowing when to ask for help
Curious and eager to learn new tools and technologies
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
