Associate IT Support Specialist (Global IT Service Desk)

(Staff)
Deltek Systems (Philippines), Ltd.
The Enterprise Center, Paseo de Roxas, Legazpi Village, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

• First point of contact for technical professionally and with speed, accuracy, and proficiency. • Perform hardware, software, and network support incidents. • Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy, and proficiency. • Perform remote troubleshooting, diagnostics and incident resolution using remote remote troubleshooting, diagnostics and incident resolution using remote system management tools • Assist with administration and troubleshooting system management tools • Assist with administration and troubleshooting of Active Directory accounts, Exchange On-Prem and O365 mailboxes, Intune for Mobile, Cisco phones and VPN, Zscaler, Crowdstrike, MFA, and other related applications, following specific processes and guidelines to ensure tasks are of Active Directory accounts, Exchange On-Prem and O365 mailboxes, Intune for completed consistently and efficiently. • Log all incoming tasks and requests in the incident tracking system and document all actions, to include all follow up conversations, status updates, troubleshooting steps, and resolution. • Follow up on all assigned tickets or tasks to ensure timely Mobile, Cisco phones and VPN, Zscaler, Crowdstrike, MFA, and other related and proper response as well as satisfactory resolution. • Keep detail-oriented documents and keep the customer or business partners updated applications, following specific processes and guidelines to ensure tasks are of the • status and resolution times. • Ensure task turnovers are performed in an accurate and timely manner. • Collaborates with NOC to compose and send end user communications during outages and planned completed consistently and efficiently. • Log all incoming tasks and upgrades. • Collaborate with other IT groups to resolve complex or requests in the incident tracking system and document all actions, to include wide-spread issues affecting end users. • Contribute technical solutions to the IT Knowledge Base • Participate in projects and initiatives as all follow up conversations, status updates, troubleshooting steps, and directed by the Service Desk Manager.
REQUIREMENT

• 1-2 years IT support experience on a corporate Service Desk or in another technical support role with a background in either Customer Service or resolution. • Follow up on all assigned tickets or tasks to ensure timely as an IT Service Desk Analyst • Excellent writing, communication, and interpersonal skills • Strong Analytical, troubleshooting, and and proper response as well as satisfactory resolution. • Keep problem-solving skills • Demonstrated knowledge of PC/Laptop hardware detail-oriented documents and keep the customer or business partners updated components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices. • Proficiency in Microsoft products and operating system, certifications of the • status and resolution times. • Ensure task turnovers are preferred • Experience with using and troubleshooting Apple products and operating systems is a plus • Familiarity with resolving remote connectivity issues • Ability to deal with multiple priorities in a performed in an accurate and timely manner. • Collaborates with NOC to fast-paced global team environment a must. • Ability to work in a compose and send end user communications during outages and planned rotating shift schedule is a must • A+ and ITIL V.3 certification a plus upgrades. • Collaborate with other IT groups to resolve complex or wide-spread issues affecting end users. • Contribute technical solutions to the IT Knowledge Base • Participate in projects and initiatives as directed by the Service Desk Manager. Qualifications: • 1-2 years IT support experience on a corporate Service Desk or in another technical support role with a background in either Customer Service or as an IT Service Desk Analyst • Excellent writing, communication, and interpersonal skills • Strong Analytical, troubleshooting, and problem-solving skills • Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices. • Proficiency in Microsoft products and operating system, certifications preferred • Experience with using and troubleshooting Apple products and operating systems is a plus • Familiarity with resolving remote connectivity issues • Ability to deal with multiple priorities in a fast-paced global team environment a must. • Ability to work in a rotating shift schedule is a must • A+ and ITIL V.3 certification a plus

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

250-500

Formal

English

Komputer/TI

63272388100

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan The Enterprise Center, Paseo de Roxas, Legazpi Village, Makati, 1226 Metro Manila, Filipina