Application Support Supervisor

(Supervisor / Coordinator)
PT. Profescipta Wahanatehnik
IDR 13,000,000 - 15,000,000
Gd. Titan lt.3, Jl. Slamet Riyadi no.7, RT.1/RW.4, Kb. Manggis, Matraman, Kota Jakarta Timur, DKI Jakarta 13150, Indonesia
Jakarta Timur - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Supervise and coordinate the Application Support team to deliver effective and timely resolution of application-related issues. Act as the primary escalation point for critical application incidents and provide advanced troubleshooting support. Monitor application performance and analyze error reports to recommend improvements or preventive measures. Collaborate with software developers, infrastructure teams, and third-party vendors to resolve complex technical problems. Ensure all incidents, service requests, and change requests are logged and handled within agreed SLAs using the ticketing system. Develop and enforce support processes, documentation, and knowledge base for the team. Mentor, train, and evaluate team members to enhance their technical skills and service quality. Provide regular reports to management on application performance, incidents, and team productivity.
REQUIREMENT

Bachelor’s degree in Information Technology, Computer Science, or related field. Minimum 3-5 years of experience in Application Support, with at least 1-2 years in a supervisory or team lead role. Minimum 3-5 years of experience in the Banking Industry or in IT Consulting Strong troubleshooting skills in application environments, including database (SQL), and operating systems (Windows/Linux). Basic understanding of .NET programming language to analyze code or communicate effectively with development teams. Familiarity with application monitoring tools and IT service management (ITSM) systems. Excellent leadership, communication, and interpersonal skills to manage teams and liaise with cross-functional stakeholders. Ability to work under pressure and prioritize tasks effectively.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Address

Jakarta Timur

GAMBARAN PERUSAHAAN

-

http://www.profescipta.co.id/

100-250

Formal

Indonesian

Komputer/TI

062218580515

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Gd. Titan lt.3, Jl. Slamet Riyadi no.7, RT.1/RW.4, Kb. Manggis, Matraman, Kota Jakarta Timur, DKI Jakarta 13150, Indonesia