DESKRIPSI PEKERJAAN
• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.
• Answering support queries via phone, email, messaging, helpdesk applications and face to face.
• Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
• Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.
Packaging, deployment, and patching of applications.
Assistance with maintenance and support of deployment infrastructure.
• Provide support and ownership for on-going company audits and/or certification requirements.
• Monitor team adherence to policies and procedures.
• Network monitoring and maintenance.
REQUIREMENT
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels – written and verbal – English language.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
