Customer Experience Manager – Luxury Brand

(Manager / Assistan Manager)
Euromedica Group
Komplek Gading Bukit Indah , Blok A 10-11 , Kelapa Gading, Jakarta Utara
Jakarta Utara - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Responsible with individual and team work. Responsible for the entire journey of Premier Guest. Monitoring client feedback in each business unit. Monitor and manage new client data proactively in collaboration with related departments. Making reports, analyzing and making improvement plans for complaints submitted by clients. Ensuring preventive action from all clients. Monitor regularly both online and offline regarding client complaints or negative feedback. Bridging communication between client expectations and company policy standards. Monitor all operational activities that impact client experience. Monitoring and ensuring all client interactions through social media.
REQUIREMENT

Bachelor's degree in any major from reputable University At least 5 years experience in Customer Experience, Service Quality, Customer Care, Client Experience or Social Media Management. Minimum 3 years of experience in the luxury sector, preferably within high-end retail, fine jewellery, premium fashion, or luxury hospitality. Strong understanding of high-touch client service and delivering exceptional customer experiences for VIP and HNWI clientele. Communicative, result oriented and team player. Good analytical thinking, work effectively, and eager to grow. Background in premium or luxury customer-facing roles is a plus.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Address

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

http://euromedicagroup.co.id/

250-500

Formal

Indonesian

Perawatan Kesehatan

0214513623

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Komplek Gading Bukit Indah , Blok A 10-11 , Kelapa Gading, Jakarta Utara