Customer Relations Staff

(Staff)
Binakarya Propertindo Group
Mall Taman Palem Lantai 3 Jl Kamal Raya Outer Ring Road Cengkareng, Jakarta Barat 11730
Jakarta Barat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide excellent customer service by addressing and resolving customer inquiries, complaints, and requests in a timely and professional manner. Assist walk-in customers, understanding their needs, and ensuring satisfaction with products or services. Handle face-to-face interactions with customers, including resolving any on-site issues or complaints. Maintain detailed records of customer interactions, transactions, and feedback using CRM software. Collaborate with other departments to escalate and resolve customer issues promptly. Proactively follow up with customers to ensure issues have been resolved to their satisfaction. Contribute to developing strategies for improving customer service and enhancing customer satisfaction. Support management in analyzing customer feedback and providing insights for service improvement.
REQUIREMENT

Strong interpersonal and communication skills. Minimum 1 year of experience in customer service or related field, ideally with face-to-face complaint handling experience. Bachelor's degree in a relevant field is preferred. Customer-focused mindset and ability to remain calm and professional in challenging situations. Excellent problem-solving skills with attention to detail. Proficient in Microsoft Office. Ability to work both independently and collaboratively with a team. Positive attitude and willingness to go the extra mile to ensure customer satisfaction. Willing to be placed at East Jakarta.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Timur

GAMBARAN PERUSAHAAN

-

https://bpg.id/

250-500

Formal

Indonesian

Properti

02154360381

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Mall Taman Palem Lantai 3 Jl Kamal Raya Outer Ring Road Cengkareng, Jakarta Barat 11730