AVP- IT Incident Manager

(Manager / Assistan Manager)
Mizuho Bank
12 Marina View, #08-01 Asia Square Tower 2, Singapura 018961
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

We are seeking an experienced and results-driven Incident Manager to oversee and lead incident management processes. To ensure timely resolution of incidents, coordinate effectively across teams, and implement best practices to minimize disruptions to business operations. This role requires strong expertise in incident management, clear communication skills. Incident Management Oversee the end-to-end incident lifecycle, from identification and logging to resolution and closure with technical teams, vendors, and stakeholders. Drive Root Cause Analysis (RCA) for critical incidents and ensure appropriate follow-ups. Develop and maintain incident management dashboards, metrics, and reports for senior leadership. Facilitate discussions within the recovery team, promoting engagement and maintaining discipline. Ability to translate technical incidents into business terms.
REQUIREMENT

Tertiary degree in technology from a recognized educational institution. Strong understanding of ITIL processes; ITIL certification is highly preferred 6–8 years of experience in IT incident management or related roles, with at least 2–3 years in a leadership capacity. Proven experience managing critical incidents and working with international teams, including Japanese-speaking stakeholders. Experience in IT Service Management, IT Operations, IT infrastructure, or Production Support. Good understanding of Service Desk Operations, Escalation Management, Stakeholder Management experience including different (e.g. ServiceNow, JIRA and Salesforce) ticketing tools knowledge. Strong decision-making, problem-solving abilities under pressure, prioritize and multitask effectively. Excellent interpersonal skills to foster collaboration across teams and regions.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Address

Singapore

GAMBARAN PERUSAHAAN

-

https://www.mizuhogroup.com/asia-pacific/singapore

100-250

Formal

English

Keuangan/Bank

6568052000

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 12 Marina View, #08-01 Asia Square Tower 2, Singapura 018961