IT Call Helpdesk L1

TECHNICAL & HELPDESK SUPPORT (Staff)
Achieve Career Consultant Pte. Ltd.
SGD 4,000 - 4,200
10 Eunos Road 8 #12-08 & #12-09 Singapore Post Centre Singapore 408600
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

ACR Tier 1 functions and responsibilities (not limited) · Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles) o 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale o Security event monitoring o Server and network availability and performance monitoring o Password reset and unlock o Perform log & route [to higher tier or Resolver Team(s)] · Record and manage all transactions/ cases in Service Management System · Broadcast notifications to the relevant parties · Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure
REQUIREMENT

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Singapore

GAMBARAN PERUSAHAAN

-

https://achievegroup.asia/

100-250

Formal

English

Manajemen Sumber Daya Manusia

6563230050

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 10 Eunos Road 8 #12-08 & #12-09 Singapore Post Centre Singapore 408600