Customer Service

CUSTOMER SERVICE (Staff)
PT Octa Infinite Solutions
IDR 5,000,000 - 5,500,000
No. 11 - i, Jl. Tebet Raya 2nd Floor, Tebet Bar., Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12810
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Customer Feedback Management: Handle all customer feedback, including compliments, inquiries, and complaints, with professionalism and efficiency. Problem Resolution: Investigate and resolve customer concerns related to products, delivery, or services, ensuring a positive outcome. Product Expertise: Maintain an in-depth understanding of the fashion product line to provide accurate information and tailored recommendations. Communication: Respond to customer inquiries via phone, email, chat, and social media promptly and courteously. Customer Experience Enhancement: Collaborate with internal teams to address recurring issues and suggest improvements to enhance the overall customer experience. Reporting: Document customer interactions, track trends, and prepare reports for management to inform decision-making.
REQUIREMENT

Education: High school diploma or equivalent; a degree in Communication, Business, or a related field is a plus. Experience: Minimum of 1-2 years of experience in customer service, preferably in the fashion or retail industry. Fluency in English (both written and spoken) is mandatory. Excellent communication, interpersonal, and active listening skills. Strong problem-solving abilities and a customer-centric approach. Proficiency in customer service tools and CRM software. Multitasking and time-management skills. Personal Attributes: Patient, empathetic, and able to maintain a professional attitude in highpressure situations. Additional Requirements: Flexibility to work in shifts, including weekends or holidays, if necessary

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Pusat

GAMBARAN PERUSAHAAN

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https://octainfinite.com/

Manajemen Sumber Daya Manusia

08111617708

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FOTO PERUSAHAAN

Lokasi Perusahaan No. 11 - i, Jl. Tebet Raya 2nd Floor, Tebet Bar., Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12810