DESKRIPSI PEKERJAAN
Customer care agents are responsible for providing helpful information, answering questions, responding and resolving partners complaints accurately and timely to ensure partners are satisfied with products, services and features. CC T1 team also acts as the first-line support or denotes basic technical or non-technical support functions to provide the best customer experience
Core Responsibility:
Handle partners complaints, provide appropriate solutions and alternatives within the agreed SLA as stated in SOP, follow up to ensure resolution.
Monitor the consumer tickets system or dashboard, including entering data onto various Navigation IT systems
Make a complaint report or partner request.
Maintain confidentiality partners privacy including complaints or requests from partners.
Establish good communication with partners.
Updating FAQ or T1 Problem Category to improve service excellence
REQUIREMENT
Min. Diploma (D3) degree from any major
3-4 years experience of relevant field
Prior customer service or call center experience is a plus
Strong technical knowledge related to the company's products or services
Excellent communication skills, including explaining technical information clearly and understandably.
Exceptional problem-solving skills with the ability to handle complex issues
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
