DESKRIPSI PEKERJAAN
Deliver professional and empathetic customer support
Answer customer enquiries within a timely and accurate manner
Understand client's needs, build rapport, and foster a positive customer relationship
Communicating issues to various departments
Create and manage customer orders, service call outs and warranty claims
Inform and educate customers on our products and services
Provide thorough solutions to customer issues
Capture and process customer interaction information
Set clear time frames and expectations on when responses will be received & followed up
Attend training, maintaining up to date and relevant knowledge on products, services, and policies
Provide a wide range of support to other team members and departments
Ad-hoc duties as manager requires
REQUIREMENT
3 years of IT STAFF experience.
Vendor Management System experience and ticketing experience is a must.
Must be flexible with work days and work hours
Create and manage customer orders call, chat, and email.
Purely customer centric, must be able to help the customers and make a decision.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
