IT Operations Analyst

(Staff)
Conduent
7th Floor, One E-Com Center Building, Mall of Asia Complex, Harbor Dr, Pasay, 1300 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

• Coordinates and drives Restoration of Service for Major Incident events. • Coordinating a large Cross Functional Team • Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus • Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders) • Work closely with SMEs to quickly identify customer impact (who, how, when) • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
REQUIREMENT

• Minimum of 3-4 years of experience in a Helpdesk and Incident management role. • Graduate of BS IT/ any related course • Excellent communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology. • Good understanding of production IT Environment and IT Operations • Strong interpersonal and teamwork skills. • Ability to work rotating shifts to support 24/7/365 organization • Experience in a technical support field: network, server, storage• Knowledge in ITIL is a plus •Open to shifting schedule

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

https://www.conduent.com/

250-500

Formal

English

Servis

63277568510

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 7th Floor, One E-Com Center Building, Mall of Asia Complex, Harbor Dr, Pasay, 1300 Metro Manila, Filipina