Service Desk Engineer

(Staff)
PHP 40,000 - 55,000
19/F Uptown Plaza Tower 2 11th Drive, Uptown Mall, Bonifacio Global City Taguig City, Metro Manila, 1634 Philippines
Manila - Luzon - Philippines

DESKRIPSI PEKERJAAN

The job responsibilities of this Service Desk Engineer role include, but are not limited to: Provide Level 1/2 remote support for incidents and service requests Ensure all calls/support/incidents requests are logged in the Service Desk system Respond to customer service and incidents requests in a timely manner Investigate and document customer service and incidents requests clearly, concisely Regularly update customers on the progress of outstanding service and incidents requests Provide resolutions to customer service and incidents requests within agreed service levels Take ownership of assigned Critical Incidents and prioritize these investigations over all other work Complete timely investigations of critical incidents Update critical Incidents with all relevant details including times and conversations Perform necessary actions to resolve critical incident Contribute to any Post Incident Reporting with additional details, learnings, improvements Ensuring knowledge management systems and documentation are kept up to date Complete timesheets to represent the activities performed each week Attend and contribute to team meetings and one-one meetings Continuously improve skills and knowledge through certifications Work as part of the Service Desk team, and independently, to troubleshoot and provide solutions to software and hardware problems Report to senior managers on any issue that could significantly impact the business Arrange for Vendor technical support where problems cannot be resolved in house Communicate to customers using terms that are clearly understood and consistent with those used by Virtuelle Group Any other task or activity that will contribute to the successful operation of Virtuelle Group Perform rotational shift work to cover Virtuelle support hours, 5 days per week
REQUIREMENT

Minimum one year of experience in an IT Service Desk environment (MSP preferred). Experience in supporting end users on Microsoft Windows-based platforms Excellent customer service skills A demonstrated focus on customer service excellence Excellent communication skills and telephone manner Experience with and an understanding of remote support tools and ticketing A drive to seek the best outcomes for the business and all customers. Microsoft certifications highly regarded

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

https://www.satelliteoffice.com.au/

100-250

Formal

English

Manajemen Sumber Daya Manusia

639560586680

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 19/F Uptown Plaza Tower 2 11th Drive, Uptown Mall, Bonifacio Global City Taguig City, Metro Manila, 1634 Philippines