Senior IT Application

(Less than 1 year experience/Fresh Grad)
PT. Innoark Servis Internasional
Blok C No Komp. Air Bening, Jl. Pembangunan No.4, Lubuk Baja Kota, Kec. Lubuk Baja, Kota Batam, Kepulauan Riau 29444
Batam - Riau Kepulauan - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide 1st/2nd level of helpdesk support to Users via phone or emails and resolves them in a timely manner Monitor all tickets status in ticketing system Provide guidance to the junior members Communicate and coordinate with internal departments when required Perform testing tasks based on Use Case Scenarios Ensure incidents are logged and updated in the helpdesk ticketing system Build a good rapport with clients Learn and achieve good understanding of product features Customers are from various countries in Europe, Asia
REQUIREMENT

Good command of English is a must Knowledge of Support framework best practises Experience with ticketing system such as Zendesk will be advantages Good analytical and empathic skills with positive work attitude Results oriented; Knowledge in usage of Microsoft office Willing to work Overtime when necessary; Willing to travel; Educational background in IT software is preferred; 5 days work per week;

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Address

Batam

GAMBARAN PERUSAHAAN

-

https://www.innoark.com/

20-50

Casual(T-shirt)

English

Komputer/TI

627784080969

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Blok C No Komp. Air Bening, Jl. Pembangunan No.4, Lubuk Baja Kota, Kec. Lubuk Baja, Kota Batam, Kepulauan Riau 29444