IT Helpdesk Support Engineer

(Staff)
KANOPI ICT SDN. BHD.
A-23A-08, Block A, Level 23A, Menara The MET KL Metropolis. 20, Jalan Dutamas 2 KL Metropolis, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Providing first-line IT support and troubleshooting for a range of hardware, software and network-related issues Responding to and resolving customer IT support requests in a timely manner Documenting and tracking IT incidents and service requests through our ticketing system Proactively monitoring IT systems and infrastructure to identify and resolve potential problems Collaborating with other IT teams to ensure seamless delivery of IT services Maintaining accurate documentation and knowledge base for IT systems and processes Stay up-to-date with the latest IT trends and technologies to improve support capabilities
REQUIREMENT

Minimum 2 years of experience in an IT support or service desk role Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues Good working knowledge of Windows operating systems, Office 365, and common software applications Familiarity with IT service management processes and best practices Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users Proactive and adaptable, with the ability to work independently and as part of a team Hands-on experience with Microsoft Office 365, Azure, and other cloud-based technologies Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users Ability to work independently and as part of a team to achieve shared goals A love for details and deadlines—messing up a comma? Not your style. A positive, "let’s-get-this-done" attitude. Bring your jokes, GIFs, and coffee preferences!

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

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https://kanopi-ict.com.my/

Komputer/TI

60364196029

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FOTO PERUSAHAAN

Lokasi Perusahaan A-23A-08, Block A, Level 23A, Menara The MET KL Metropolis. 20, Jalan Dutamas 2 KL Metropolis, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia