Service Desk Agent

(Less than 1 year experience/Fresh Grad)
PT. Mitra Solusi Telematika
Gedung TMT 2, Suite GF.01 JL.Cilandak KKO No.1 Jakarta 12560, Indonesia
Jakarta - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Resolve Incident and Service Requests tickets Diagnose and resolve first-level (software) technical issues based on Service Level Agreements (SLA) Accurately document every service ticket, including issue details, actions taken, and solutions provided Provide direct technical support via phone or electronically Collaborate with L2 engineers to resolve complex technical issues
REQUIREMENT

Bachelor's Degree in Information Technology or a related field Fresh Graduate or at least 1 year of experience in Service Desk/Helpdesk Excellent communication skills Willingness to learn about customer service standards and processes Strong interpersonal skills and ability to handle stress while working under deadlines Willing to commit for a 6-month contract

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Address

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

http://www.mst.co.id/

100-250

Formal

Indonesian

Konsultan

622129976891

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Gedung TMT 2, Suite GF.01 JL.Cilandak KKO No.1 Jakarta 12560, Indonesia