Call Center Banking Agent

CUSTOMER SERVICE (Staff)
PT. MitraComm Ekasarana
IDR 3,351,000 - 3,500,000
The East Tower 17th Floor Jl. Dr. Ide Anak Agung Gde Agung Kav. E 3.2 No. 1 Kawasan Mega Kuningan Jakarta
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Customer Support: Handle incoming calls from customers regarding account inquiries, transactions, payments, and other banking-related issues. Issue Resolution: Resolve customer issues efficiently and effectively, providing accurate information. Product Knowledge: Provide detailed information about the bank's products and services, such as savings accounts, loans, credit cards, and online banking. Account Management: Assist customers with managing their accounts, including setting up new accounts, updating personal information, and processing transactions. Compliance: Ensure all customer interactions comply with banking regulations, company policies, and confidentiality standards. Feedback & Reporting: Gather customer feedback and report recurring issues or concerns to the management for continuous improvement.
REQUIREMENT

Education: Minimum of a Diploma 3 or Bachelor’s Degree in any field with a GPA of 2.75 or higher; additional education in finance, business, or a related field is a plus. Experience: Previous experience in customer service, call center operations, or the banking sector is preferred. Fresh graduated with excellent verbal communication is welcomed to apply. Skills: Excellent verbal communication and active listening skills. Strong problem-solving and conflict-resolution abilities. Proficiency with computer systems and banking software. Ability to multitask and manage time effectively. Demonstrates high levels of discipline, integrity, and honesty. Working condition: Shifts, including different days and hours. Must be willing to work on-site in Semarang (WFO)

DETAIL LOWONGAN
  • Umur Max 27th
  • Min GPA 2.75
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Semarang

GAMBARAN PERUSAHAAN

-

http://www.mitracomm.com/

250-500

Formal

Indonesian

Manajemen Sumber Daya Manusia

62216916619

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan The East Tower 17th Floor Jl. Dr. Ide Anak Agung Gde Agung Kav. E 3.2 No. 1 Kawasan Mega Kuningan Jakarta