REQUIREMENT

CCNA background is a plus Excellent documentation, presentation, and problem-solving skills Excellent communication skills and client-facing skills Provide mentoring and support to junior support staff members 2 to 3 years experience configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS) Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services. Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series) Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures Experience configuring and troubleshooting Voice Gateways/Gatekeepers Knowledge in network design, network architecture, protocols and network topology. Able to work a rotating weekly on-call schedule on off hours, as required to ensure support and service to our clients Demonstrate initiative, resourcefulness, and dependability. Effective written and verbal communication skills, as well as the ability to communicate appropriately with all levels of the organization. Experience to online ticketing system and knowledge base documents.

DETAIL LOWONGAN

• Umur -
• Min GPA -
• Min. Qualification S1/D4
• Min Experience Staff