Solicit new and existing business to meet/exceed revenue goals through telephone solicitation, internal and outside sales calls, site inspections and written communication Meet or exceed personal sales solicitation call goals based on Hotel occupancy Work with Hotel Marketing & PR Manager to devise Spa promotions – seasonal and tactical and to build relevant social media platforms to encourage a dialogue with Spa guests Responsible for administration of support functions including, but not limited to responding to emails and correspondence; Input and maintenance of databases; Supply ordering and tracking. Managing incoming and outgoing mail, answering telephones and providing additional general office assistance when needed Prepare correspondence to customers, internal booking reports and file maintenance Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required Work with other departments within the hotel to provide quality service to customers Attend trade shows, community events and industry meetings Develop and maintain knowledge of market trends, competition and customers Manage and update the contact Liaise with Sales Managers and Reservations to identify Hotel Guest profiles to market the Spa facilities to during their stay Maintain booking guidelines as directed by the ESpa Directors and/or Director of Revenue Management Adhere to the highest standards of professional contact with clientele, including a follow up call or letter to booker/guest post-event Produce a monthly production report to the Director of Sales and Marketing Post all room charges and equipment to folio Perform related duties and special projects as assigned

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