IT Operation Manager

(Manager / Assistan Manager)
PT. Phincon
88 @ Kasablanka Office Tower, 18th Floor Jl. Casablanca Raya Kav 88 Tebet Jakarta 12870 Indonesia
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

1. Measure service satisfaction levels and resolving system and application issues with the team to meet the SLA as per project contract 2. Managing and upholding the troubleshooting escalation process 3. Resolving system and application issues with the team to meet the SLA 4. Assisting with IT equipment sourcing and budgeting 5. Occasionally working with third parties to rectify issues 6. Identifying gaps in the support process and amending it accordingly 7. Effectively delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing 8. Adhere to daily and weekly checks to ensure smooth operation of site 9. Develop a Planned Preventative Maintenance (PPM) schedule, ensure full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively
REQUIREMENT

1. Minimum 5 years experiences as an Operation Manager for Support and Maintenance Projects 2. Experience in customer service is essential, as is several years’ experience in a 1st or 2nd line IT support 3. Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system 4. Excellent knowledge of IT services methodology such as ITIL, ITSM and others methodology (ITIL or ITSM Certificate will be an advantage) 5. Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://www.phincon.com/

250-500

Formal

Indonesian

Konsultan

622125556178

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 88 @ Kasablanka Office Tower, 18th Floor Jl. Casablanca Raya Kav 88 Tebet Jakarta 12870 Indonesia