IT APPLICATION SUPPORT

(Staff)
PT. Karya Solusi Prima Sejahtera
Jl. Lebak Bulus Raya No 7, Jakarta Selatan, 12440
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

• Create the tickets issue. • Handling the tickets problem. • Identifies and diagnose issues and problems. • Determine the best solution based on the issue and details provided by customers. • Escalate (if needed) unresolved problems to a higher level of support. • Monitor issues from start to resolution. • Follow up and update customer’s issue status and progress. • Update Frequently Asked Question. • Hand over tickets to the next on duty agent. • Reporting the tickets update to L1 Team Shift Leader
REQUIREMENT

Degree in Informatics Technique, Information Systems, or Computer Engineering Minimum 2 years working experience as IT Service Desk or in a similar role. Proven experience of working as an IT Service Desk Technician or Help Desk Specialist or relevant role. Solid track record especially in FMCG/Consumer Goods Industry Able to work well under pressure with an ability to multi-task, by using good time management techniques. Able to learn quickly for new applications/systems. Excellent communication and interpersonal skills. Good understanding of ITIL best practices Good working knowledge of POS, infrastructure, ticketing system/call centre. Good understanding in network, cloud, server, storage, virtualization, etc. Keen attention to detail. Strong documentation skills. Good analytical and problem-solving skills. Dynamic, active, and target oriented. Good medical record Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team. Personnel allocation: Multinational Companies-BSD City Tangerang but Willing to be assigned out of town

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Tangerang

GAMBARAN PERUSAHAAN

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https://ksps.co.id/

250-500

Formal

Indonesian

Telekomunikasi

02127823677

monday - friday

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FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Lebak Bulus Raya No 7, Jakarta Selatan, 12440