Customer Service

(Less than 1 year experience/Fresh Grad)
Lalamove Hong Kong
Unit B, 10/F, Dragon Industrial Building, 93-95 King Lam Street, Lai Chi Kok, Kowloon, Hong Kong, China
Hong Kong - Hong Kong -
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools
REQUIREMENT

Bachelor's degree or college experience preferred. Previous experience in customer support Willingness to work weekends, early mornings, late nights, and occasional holidays Experience in service, customer support, food & beverage, retail or other high volume e-commerce platforms Trilingual; Mandarin, English & Bahasa - would be an added advantage A go-getter, and problem solver mindset to proactively customize solution for each customer needs Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations Good written and verbal communication skills to communicate accurately within our customers Ability to multi-task, prioritize, and manage time effectively

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.lalamove.com/en-hk/

250-500

Formal

English

Logistik/Transportasi

85237013701

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Unit B, 10/F, Dragon Industrial Building, 93-95 King Lam Street, Lai Chi Kok, Kowloon, Hong Kong, China