DESKRIPSI PEKERJAAN
Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
Liaises with external vendors and service operators to fulfill booking changes
Keeps updated with company procedures and processes
REQUIREMENT
SPM/STPM or equivalent certificate holders with at least 3 years of work experience
Diploma / Advanced Diploma / Degree Fresh welcome to apply
Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
This is 24/7 shift work (5 days work 2 days off)
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
