Customer Service

(Staff)
Easyship
380 Jalan Besar Level 16, Singapore, 209000
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

- Senior CS rep for the APAC region - Team Leader for APAC CS Team - Coach, mentor and encourage the team to hit our KPIs - Become a knowledge expert in all things Easyship - Act as an escalation point for other CS Agents and colleagues on customer issues - Half of your time will be spent dealing directly with customers via telephone, email, live chat, and social media channels - Collaborate and contribute with other departments as representative of CS Team - Work with external partners to ensure healthy business relationships and best possible experience for ES customers - Identify areas for improvements in process and service - Some travel may be required
REQUIREMENT

- An empathetic approach and a passion to help people - 3+ years of experience in a Customer Service Role - 3+ years of experience as a Manager/Team Leader in a CS Team - CRM software knowledge eg Zendesk/Salesforce - Strong problem-solving skills and creative thinking - Exceptional communication skills - Data driven and analytical background; - Good command of Google and Office Suites - Comfortable in fast-paced, dynamic environment

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://www.easyship.com/

250-500

Formal

English

Komputer/TI

1800311111

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 380 Jalan Besar Level 16, Singapore, 209000