Manage a high volume of daily enquiries (email, live chat, phone call, Whatsapp, social media etc) by providing accurate, valid and complete information Maintaining a positive, empathetic and professional attitude toward customers at all times Assist and guide customers to place orders on our sales channels Take the extra mile to engage and to deliver the best customer service to all of our customers Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution Work closely with the production and operation team to ensure products and services rendered can achieve high customer satisfaction Improve the operational systems, processes and best practices in support of the organisation’s mission Contribute to the short and long term organisational planning strategy |- Possess an excellent command of the English language Ability to speak, read and write in Mandarin will be a strong added advantage Proven working experience in a sales or customer care role Possess strong interpersonal communication skills Self- initiator with a high sense of urgency Enjoy working in a fast-paced environment (start-up experience is a plus) Excels at multitasking, prioritising and managing time effectively Passionate about enhancing customer experience to promote retention and loyalty Ability to remain calm and empathetic in high-stress situations Attention to details and analytical Excellent interpersonal and collaborative skills Data and performance-oriented, able to identify and manage up-selling and cross-selling opportunities Knowledge in using any CRM tool will be an added advantage Experience in e-commerce, retail or consumer product support Able to work during weekends (on a rotational basis)

Kuala Lumpur