Customer Service

(Less than 1 year experience/Fresh Grad)
OCBC Bank (Singapore)
181 Upper Thomson Rd, Singapura 574331
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Uphold service standards by answering customers enquiries effectively from various channels including face-to-face, phone or email. Manage challenging and escalated situations/customers and ensuring prompt turnaround for all service requests with consistent quality Monitor service quality by conducting sample checks on calls and emails Process service request forms from various channels as and when necessary Liaise with internal stakeholders and follow up with external customers on all account related requests. Identify and drive process improvements, to ensure excellence in customer experience, timely delivery of services, optimum productivity and effective management of resources Work on projects as assigned Support OSPL’s marketing activities such as road shows and promotions
REQUIREMENT

Customer centric / Strong customer service mindset A good team player with commitment and initiative with willingness to step into a leadership role Independent and resourceful, and able to work under pressure Desire to help others with patience and empathy Meticulous, well organized and with ability to analyze and solve problems Able to multi-task and effectively manage time Able to work on night shift and public holidays to support US market

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://www.ocbc.com/

250-500

Formal

English

Keuangan/Bank

6518003633333

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 181 Upper Thomson Rd, Singapura 574331