Jakarta Selatan - Jakarta - Indonesia
DESKRIPSI PEKERJAAN
REQUIREMENT
To handle SCB Hong Kong's customer queries with care and as per the prescribed standards in place. To handle HK corporate Channels (online banking) related queries. 1. Troubleshoot and resolve channels (online banking) issues and errors. 2. To handle documentation related queries for Channels (online banking). 3. To train commercial banking clients on Channels (online banking) - Login, Payment Creation and reporting etc 4. To co-ordinate with internal support teams and stake holder to solve online banking related issue. To complete/resolve inquiries correctly the "first time" to avoid unnecessary repetitions. To maintain all agreed quality standards to ensure that customer's needs are met all the time & that continued efforts are made to exceed their expectations. Decision making as per the Department Operating Instructions and within the timeliness and accuracy standards specified. Continuous improvement in productivity to the standards prescribed for the processes from time to time. Carryout ad-hoc responsibilities set by respective Team Leader / Managers from time to time. Compliance with all applicable rules/regulations of company and Group Policies. To take necessary tests and training as per Group and Company Requirements. To deliver first class service and efficiency whilst minimizing risk To work with the team and Line Manager to meet and exceed service standards. Sensitivity to customer complaints and implementation of complaint recording, tracking and closure mechanism.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
GAMBARAN PERUSAHAAN
Keuangan/Bank
02157999988
monday - saturday
-