Client Service Officer

(Staff)
Menara Standard Chartered, Jl. Prof. DR Satrio No. 164, Jakarta, 12930
Jakarta Selatan - Jakarta - Indonesia

DESKRIPSI PEKERJAAN

Delivery and Efficiency: Provide the highest standard of Client Services in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients Responsible for client satisfaction with service arrangements and delivery Process Process improvement impacting customer service areas. Research and investigation Root cause analysis with clients and support teams. Preparation of customer information, reporting for management and customers & analysis of VOC’s. Process improvement impacting customer service areas. Risk & Control: Ensure process for client identification is clearly embedded Ensure that all control reconciliation activities are conducted in a timely and accurate manner Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Country Money Laundering Prevention Officer and Line Manager. Skills/Behaviour Standards: Maintain a professional SCB image through all interactions with clients Encourage and foster a congenial working environment where staff at all levels seek achievement through teamwork and operational efficiency.
REQUIREMENT

To handle SCB Hong Kong's customer queries with care and as per the prescribed standards in place. To handle HK corporate Channels (online banking) related queries. 1. Troubleshoot and resolve channels (online banking) issues and errors. 2. To handle documentation related queries for Channels (online banking). 3. To train commercial banking clients on Channels (online banking) - Login, Payment Creation and reporting etc 4. To co-ordinate with internal support teams and stake holder to solve online banking related issue. To complete/resolve inquiries correctly the "first time" to avoid unnecessary repetitions. To maintain all agreed quality standards to ensure that customer's needs are met all the time & that continued efforts are made to exceed their expectations. Decision making as per the Department Operating Instructions and within the timeliness and accuracy standards specified. Continuous improvement in productivity to the standards prescribed for the processes from time to time. Carryout ad-hoc responsibilities set by respective Team Leader / Managers from time to time. Compliance with all applicable rules/regulations of company and Group Policies. To take necessary tests and training as per Group and Company Requirements. To deliver first class service and efficiency whilst minimizing risk To work with the team and Line Manager to meet and exceed service standards. Sensitivity to customer complaints and implementation of complaint recording, tracking and closure mechanism.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.sc.com/id/

250-500

Formal

Indonesian

Keuangan/Bank

02157999988

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Menara Standard Chartered, Jl. Prof. DR Satrio No. 164, Jakarta, 12930