Customer Service

(Staff)
27 Greenwich Drive Annexe Building Level 2M, Singapura 533912
Singapore - Singapore - Singapore

DESKRIPSI PEKERJAAN

Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Keep accurate records and document customer service actions and discussions. Maintain an orderly workflow according to priorities. Assist in the daily office admin such as documents filing. Handles incoming calls (order, enquiries, complaints) and direct call for problem solving. Ensure that online chat and phone are constantly monitored at all time during office hour. To assist in Operations Team to close the controller report timely if need be (To ensure high customer satisfaction). Ensure that the following Customer Service KPI are achieved : Assist Operations Team to achieve less than 5% (Failure to Attempt) per day by calling to rescheduling. Assist Operations Team to achieve at least 95% on time delivery by calling to reschedule or change of delivery timing. Assist Operations Team to have all undelivered parcels either put back to warehouse location or return to sender within 5 working day.
REQUIREMENT

Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field. Proficiency in MS Office. At least 1 year(s) of working experience in the related field is required for this position. Meticulous with good follow up skills. Strong planning & organization skills. Ability to multi-task Preferably Junior Executives specializing in Customer Service or equivalent.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://www.urbanfox.asia/

50-100

Uniform

English

Logistik/Transportasi

6564767472

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 27 Greenwich Drive Annexe Building Level 2M, Singapura 533912