IT Help Desk

(Staff)
PT. Lawencon Internasional
Wisma Staco, 5th Floor Casablanca Street, Kav 18 12870, Jakarta Selatan
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Responding to queries via chat, email, or phone Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyse common complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems
REQUIREMENT

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Good Customer Service Skills Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience Writing and Editing Skills to aid in writing and updating manuals Education in how to Troubleshoot Problems Candidate must possess at least Diploma, Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent. At least 1 Year(s) of working experience in the related field is required for this position. Required Skill(s): Application Delivery, Implementation, Software, SQL, RDBMS, MySQL, postgreSQL, Troubleshooting, Training, Helpdesk, Ticketing

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta

GAMBARAN PERUSAHAAN

-

https://www.lawencon.com/id/

100-250

Formal

Indonesian

Komputer/TI

02183702192

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Wisma Staco, 5th Floor Casablanca Street, Kav 18 12870, Jakarta Selatan